We are based in Singapore, South East of Asia.
Orders usually ship within 1-2 working days (exclude weekends and holidays). All orders placed on the weekend, will be processed the next business day.
We ship worldwide, with door-to-door services (signature will be required) to ensure the security of your package. Should you not be able to sign for the package when it arrives, a notice will be left for you to collect it from your local post office.
All items will be mailed from Singapore via Singapore Postal services. We offer International and Local Registered Shipping with tracking. Should you require an expedited delivery, please email or call us in order for us to work on the best delivery option to best suit your needs. Additional charges may apply for expedited delivery.
Once your order has been fulfilled, you will receive a notification via email which comes along with a tracking number. Please allow up to 24 hours for the shipping details to be updated. You may later view and retrieve your tracking number when you sign in from you account by selecting Order History. Some orders may have multiple packages and you will be notified in a separate email for this matter. Alternatively, you may visit the link provided in your shipping notification email to track or contact your local post office regarding the package. Otherwise, kindly get in touch with us should you require any tracking assistance.
Please take note that all international shipments may be subjected to import duties and taxes which will be born by the recipient. We do not collect the VAT/duties/taxes and will not liable for any non-paid import taxes. Unfortunately, we are unable to provide advice on what the charges may be (if incurred) and you'll be required to check with customs in your country. Should you be charged any of the above three, you'll be required to make the payment in order for your package(s) to clear customs. No refunds or exchanges will be issued should your delivery is being refused.
We currently provide FREE standard shipping worldwide on all orders. Please refer to table below for estimated delivery times and take note that (in rare cases) customs may delay your package for inspections. Should you require expedited shipping, please select the Express Shipping option. Feel free to get in touch with us should your country of shipping does not reflect the Express Shipping option.
Singapore 3 - 7 working days
Asia Pacific 5 - 14 working days
North America 7 - 14 working days
South America 7 - 14 working days
Europe 7 - 14 working days
Africa, Middle East & India 7 - 14 working days